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Privacy Policy – SA Trade Connect

Effective Date: 1 February 2026

Who we are

SA Trade Connect is operated by Beau Bengtell (sole trader) ABN: 67 964 048 243 Email: admin@satradeconnect.com.au Phone: 0408 657 048 Website: www.satradeconnect.com.au

We are a referral service that connects homeowners in South Australia with licensed tradespeople. We do not perform, supervise or guarantee any building, trade or other work.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting a form, emailing us, or interacting with our service, you agree to the collection, use and disclosure of your personal information as described in this policy.

1. What personal information do we collect?

We collect only the personal information reasonably necessary to provide the referral service.

From homeowners (clients):

  • Full name

  • Email address

  • Phone number

  • Suburb or postcode

  • Job type and details (description, budget range, timeline)

  • Any additional information you voluntarily provide in the form or follow-up emails (e.g., photos, preferences)

From tradespeople:

  • Full name / business name

  • Email address

  • Phone number

  • Trade type(s)

  • Preferred suburbs / areas

  • CBS licence number and status

  • Public liability insurance details (certificate copy)

  • Google Business Profile / website link

  • Any additional information you provide during vetting or onboarding

Automatically collected:

  • Device and browser information (IP address, browser type, operating system)

  • Usage data (pages visited, forms submitted, time/date)

We do not collect:

  • Bank details

  • Credit card information

  • Sensitive information (health, criminal record, etc.) unless directly relevant to vetting and with your consent

2. How do we collect personal information?

  • Directly from you when you:

    • Submit the homeowner questionnaire

    • Submit the tradesperson preferences form

    • Email or call us

    • Sign a referral agreement (DocuSign)

  • Automatically via:

    • Google Forms submissions

    • Squarespace website analytics

    • Cookies and similar technologies (see our Cookies Policy below)

3. Why do we collect, hold, use and disclose your personal information?

Primary purposes:

  • To match homeowners with suitable tradespeople

  • To operate and improve the referral service

  • To communicate with you about jobs, preferences, invoices, or the gift card draw

  • To vet tradespeople (licence, insurance, reputation checks)

  • To issue invoices and collect referral fees (Hiveage)

  • To comply with legal obligations (e.g., tax, record-keeping)

Secondary purposes:

  • To send service updates or reminders (with opt-out)

  • To generate anonymised statistics (e.g., number of jobs matched)

  • To defend or enforce legal rights (e.g., unpaid fees)

We will only use or disclose your information for a secondary purpose if it is related to the primary purpose and you would reasonably expect it, or if you have consented.

4. Who do we disclose personal information to?

We disclose personal information only when necessary to provide the service:

  • Homeowner details → disclosed only to the matched tradesperson (name, phone, email, job details) after the tradesperson has accepted our referral terms.

  • Tradesperson details → disclosed only to the matched homeowner (name, phone, email, business name) after vetting and agreement acceptance.

  • Service providers (limited, necessary only):

    • Google (Forms, Sheets, Drive) – data storage & processing

    • Squarespace – website hosting & Member Areas

    • Hiveage – invoicing & payment tracking

    • DocuSign – electronic agreements

    • Proton Mail – email communication

    • Up Bank – receipt of fees

  • Legal requirements — if required by law, court order, or to protect our rights

We do not sell personal information. We do not disclose it to marketing companies or third parties for advertising.

5. How do we store and protect personal information?

  • Stored in secure Australian/EU-based cloud services (Google Workspace, Squarespace, Hiveage, DocuSign, Proton Mail)

  • Access restricted to Beau and authorised admin only

  • Password-protected Google account with 2-factor authentication

  • No unnecessary retention — data deleted on request or when no longer needed

  • Breach response — if a data breach occurs, we will notify affected individuals and the OAIC as required by law

6. Your rights

You have the right to:

  • Access your personal information we hold (contact us)

  • Correct inaccurate information

  • Request deletion (where lawful and practicable)

  • Opt out of marketing emails (unsubscribe link in every email)

  • Complain about privacy handling (contact us first, then OAIC if unresolved)

To exercise any of these rights, email admin@satradeconnect.com.au.

7. Cookies & Website Tracking

  • We use minimal cookies for site functionality (Squarespace analytics).

  • No third-party advertising cookies.

  • Google Analytics (if enabled) collects anonymised usage data.

  • You can manage cookies in your browser settings.

8. Changes to this Policy

We may update this policy from time to time. The current version is always on the website. Significant changes will be notified via email or site notice.

9. Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, contact:

Beau Bengtell SA Trade Connect Email: admin@satradeconnect.com.au Phone: 0408 657 048

For privacy complaints, you can also contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au